Guarantee

Because we make quality, reliability and communication part of our philosophy, we provide the following guarantee on all our products and services:

Product and Service Guarantee

 

  • We Guarantee that any deliveries will be on time and within budget as agreed by both parties or we will make up the difference
  • All products and services will be of the highest industry standard. If you disagree, we will correct the situation at our own cost.
  • If you still feel that the service/product does not meet the agreed specification, we would not expect you to make final payment
  • When meetings, appointments or deliveries are scheduled and agreed, if we don’t meet the agreed times, you don’t pay
  • Touchstone Service Guararantee of quality
  • We will provide regular status reports (each day for short projects, weekly for longer) on progress of the work by email or where you prefer, by phone.
  • If we provide a product or service and after all of this you still don’t like it, return it within a month and you don’t have to pay - its as simple as that!
We plan everything with you
Quality of service guarantee on our freelance services

All work is defined, agreed and planned jointly between us. Work is then delivered in accordance to the plan, keeping you informed of progress.

 
Working as a Team
Our Consultants work as part of your IT team

Where appropriate and where agreed, we will work with your own staff to ensure a full transfer of the service, solutions and skills we provide.

Contact us for more information on our consultant work guarantee